Instead of DEI, this terminology came up on my LinkedIn account (yes, that’s suspicious enough). But, fool that I am, I clicked on it.
Now, I could give an itemized review of their bullet points, or I could point out their main fallacy with regard to their intended audience: IT technical professionals. This is that the ‘touchy-feelie’ cadre believe that the IT gits (myself included) care about the end users. I have not, in forty years of experience, met any worthwhile technician voice sympathies, much less, respect for the people being supported.
Do middle management and the HR fodder care? Sure. It’s their bread and butter. But tech staff? Only in person and/or in front of management. Removed from the public eye, after the work ticket is closed, the things techs say 😵💫. One item of LEI note was “empathy”. How the tech should relate to the user.
Nobody, and I mean NOBODY, empathizes with the technician who has to teach the inbred and ignorant employees or managers how the hardware/software works. But the techs are expected to know the minute workings of the stuff the organization purchases/employs.
We can only blame ourselves, as a species. The enstupification and enshitification of the planet continues. Some pundits are proclaiming the end of Western civilization. Arguably, folk have been saying this for millennia. This go-round, after cycles of agrarian, industrial, electronical, informational, to the present (dysfunctional) service (maybe servile) focus, is it time for a collapse followed by a Renaissance?
The people who will not be (greatly) affected by this are those who can DO. Doesn’t reflect what they do, per se, but those that can assess, extrapolate, and act on solving problems will be better off than the multitudes of three-letter C-suite types down to the HR nebbishes. Janitors and maintenance folk in ascendancy.
Rants Unto the Ether 